Shipping Policy

Shipping Policy

This Shipping Policy explains how VEQAIRO processes and ships online orders for engineering-inspired building sets and related products. VEQAIRO is operated by Changsha Yidong Xingyu Network Technology Co., Ltd..

Order Processing

After an order is placed, VEQAIRO reviews the order information, payment status, and product availability before shipment. Processing times may vary during holidays, product launches, promotions, or periods of high order volume.

Shipping Methods

Available shipping methods and delivery estimates are shown during checkout when applicable. Delivery time may vary based on destination, carrier performance, customs procedures, weather, and other factors outside the direct control of VEQAIRO.

Shipping Updates

When tracking is available, tracking information may be sent to the email used at checkout. Tracking updates can take time to appear after the carrier receives the package.

Delivery Issues

If a VEQAIRO order appears delayed, lost, damaged, or delivered incorrectly, contact us with your order number and any available tracking information. For damaged packaging or damaged parts, photos can help us review the issue faster.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. If you notice an error, contact us as soon as possible. We cannot guarantee changes after an order has entered processing or shipment.

Contact

For VEQAIRO shipping questions, email: service@veqairo.com