Contact Us

Contact Us

Changsha Yidong Xingyu Network Technology Co., Ltd. provides customer support for the VEQAIRO online store. VEQAIRO is our engineering-play brand for building sets, mechanical discovery projects, STEM-inspired gifts, and hands-on creative learning.

We are here to help with VEQAIRO product questions, order questions, missing parts, shipping updates, returns, refunds, billing questions, and general store support.

Email Support

Email: service@veqairo.com

What to Include

For faster support, include your order number, product name, the email used at checkout, and a clear description of the issue. If the issue involves damage, missing parts, an incorrect item, or packaging concerns, please include clear photos when available.

VEQAIRO Support Scope

Our support team can help with orders placed through the VEQAIRO online store, questions about product details shown on the website, shipping and return requests, and after-sale assistance related to VEQAIRO building sets.