Refund Policy

Refund Policy

VEQAIRO wants every engineering building set to arrive as expected and match the product information shown in our store. VEQAIRO is operated by Changsha Yidong Xingyu Network Technology Co., Ltd. and focuses on mechanical, STEM-inspired, hands-on building products.

Return and Refund Overview

If you are not satisfied with a VEQAIRO order, contact us by email with your order number and the reason for your request. We review return, refund, exchange, and missing-part situations based on the order details and condition of the item.

Eligible Situations

Refund or replacement support may be available for damaged items, incorrect items, missing parts, defective components, or other order issues confirmed through customer support review. Clear photos may be required when the issue involves product condition, packaging, or missing components.

Product Condition

Returned items should be unused, complete, and in reasonable condition unless the return is related to damage, defect, or shipping error. Building sets with many small parts should be repacked carefully to avoid additional loss or damage during return shipping.

Non-Refundable Situations

Refunds may not be available for items damaged through misuse, incomplete returned sets, normal wear after use, customer-selected incorrect items, or requests that cannot be verified with order information.

Refund Processing

Approved refunds are generally returned to the original payment method. Processing time may depend on the payment provider. Shipping charges, discounts, and promotional adjustments may affect the final refund amount.

Contact

For VEQAIRO refund or return support, email: service@veqairo.com